slotvip me Privacy Policy

Introduction

slotvip me ("we," "us," or "our") is committed to protecting the personal data of every player and visitor who uses our Platform. This Privacy Policy sets out our practices in full and has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

This Policy applies to all personal data collected through the slotvip me website, mobile-optimised platform, customer support channels, and any related services. It covers data collected from registered players, visitors who have not yet created an account, and applicants for employment or partnerships.

By accessing the slotvip me Platform or completing the registration process, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not use the Platform or submit any personal information to slotvip me.

Data We Collect

slotvip me collects personal data across several categories depending on how you interact with the Platform. We aim to keep this to the minimum required for the stated purpose.

slotvip me does not deliberately collect sensitive personal information such as health data, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification. If you voluntarily disclose such information in a support conversation, it will only be used to resolve your enquiry.

How We Collect Your Data

slotvip me collects personal data through the following means:

• Direct submission: Information you enter during registration, account updates, deposits, withdrawals, promotion claims, or when contacting support.
• Automated collection: Technical data captured through cookies, server logs, and similar tracking technologies when you browse the Platform.
• Third-party verification providers: Identity documents and verification status returned from KYC (Know Your Customer) service providers we engage for age and identity checks.
• Payment processors: Transaction confirmation data, including payment status and partial account identifiers, returned from GCash, Maya, BDO, BPI, UnionBank, and card processors.
• Publicly available sources: In limited circumstances, we may cross-reference information against publicly available Philippine government or regulatory databases for compliance purposes.

How We Use Your Data

slotvip me uses your personal data only for clear, documented purposes. The table below maps each purpose to the data types typically used.

slotvip me will not use your personal data for any purpose not listed here without first notifying you and, where required, obtaining your fresh consent.

Legal Basis for Processing

Under the Data Privacy Act of 2012, slotvip me relies on the following legal bases for processing your personal data:

• Consent: Where you have freely given specific and informed consent — for example, agreeing to receive marketing communications from slotvip me.
• Contractual necessity: Processing required to fulfil our agreement with you as a registered player, including account management, payment processing, and game access.
• Legal obligation: Processing mandated by Philippine law — such as anti-money-laundering record-keeping, age verification requirements, and reporting obligations to gaming regulators.
• Legitimate interests: Processing necessary for the genuine legitimate interests of slotvip me or a third party, provided those interests do not override your fundamental rights — for example, fraud detection and platform security.

Data Sharing

slotvip me does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Service providers: We engage third parties to provide specific services — including identity verification providers, payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard partners), cloud infrastructure operators, and fraud detection services. These parties are bound by data processing agreements and are prohibited from using your data for their own purposes.
• Gaming regulators: Philippine gaming and regulatory authorities may require slotvip me to provide player data as part of licensing obligations, audits, or enforcement actions.
• Law enforcement and courts: slotvip me will disclose personal data when required to do so by a valid court order, warrant, or applicable Philippine law — including AML reporting obligations.
• Responsible gaming bodies: If you are subject to a self-exclusion order or similar restriction, we may share your registration data with relevant exclusion databases to enforce that restriction effectively.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you before your data is subject to a materially different privacy policy.

All third-party data processors engaged by slotvip me are evaluated for their data protection standards before engagement. They are required to handle your data in line with this Privacy Policy and applicable Philippine law.

Data Retention

slotvip me retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account plus five years after closure to meet AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction in compliance with Philippine AML regulations.
• Identity verification documents: Retained for five years after account closure unless a longer period is required by law.
• Customer support records: Retained for three years from the date of the relevant interaction.
• Marketing consent records: Retained until the consent is withdrawn, after which only an anonymised record of the withdrawal is kept.
• Technical and analytics data: Aggregated or anonymised data used for Platform analytics may be retained indefinitely as it can no longer be linked back to an individual.

When personal data is no longer required, slotvip me deletes or anonymises it in a manner that prevents recovery and re-identification.

Security Measures

slotvip me implements technical and organisational security measures appropriate to the risk level of processing your personal data. These include:

• Encryption of personal data in transit using TLS and at rest where applicable.
• Role-based access controls limiting staff access to personal data to those with a specific operational need.
• Regular security assessments and penetration testing of Platform systems.
• Multi-factor authentication for internal systems that handle personal data.
• Incident response procedures for detecting, reporting, and addressing data breaches within required timeframes.
• Staff training on data privacy obligations and responsible data handling practices.

Despite these measures, no online system is completely immune to security threats. slotvip me encourages all players to use strong, unique passwords, enable two-factor authentication if available, and report any suspicious account activity immediately to our support team.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, slotvip me will notify the National Privacy Commission within the time period required by law and will inform affected players where notification is required.

Cookies & Tracking Technologies

The slotvip me Platform uses cookies and similar technologies to deliver essential functionality and to understand how the Platform is used. Cookies are small text files placed on your device by your browser when you visit a website.

• Strictly necessary cookies: Required for the Platform to function — for example, maintaining your logged-in session, remembering your language preference, and processing a deposit. These cannot be disabled without breaking core Platform features.
• Performance and analytics cookies: Used to measure how visitors interact with the Platform — such as which pages are visited most often and where players encounter errors. Data is aggregated and does not directly identify individual users.
• Functional cookies: Remember your preferences and settings across sessions to reduce repetitive data entry.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content based on your activity on the Platform. You can manage marketing cookie consent through your account settings.

You can control cookies at the browser level. Note that disabling strictly necessary cookies will affect your ability to use core Platform features including login and payment. For information on managing cookies in your specific browser, refer to your browser's support documentation.

Your Privacy Rights

Under the Data Privacy Act of 2012, registered players and Philippine residents whose data slotvip me holds have the following rights:

To exercise any of these rights, contact the slotvip me Data Protection Officer at support@slotvipme.com with the subject line "Privacy Rights Request." We may ask you to verify your identity before processing your request.

Minors

The slotvip me Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the legal age. If you believe a minor has provided personal information to slotvip me, please contact us immediately at support@slotvipme.com and we will take prompt steps to delete the data and close any associated account.

Parents and guardians are encouraged to monitor their household's online activity and make use of parental control tools available on common operating systems and browsers to prevent minors from accessing gambling platforms.

Cross-Border Data Transfers

Some of slotvip me's service providers — such as cloud infrastructure operators and fraud detection services — may process personal data outside of the Philippines. When this occurs, slotvip me ensures that appropriate safeguards are in place, including:

• Data processing agreements that require the recipient to provide protections equivalent to those under Philippine law.
• Use of providers located in jurisdictions recognised as offering adequate data protection standards.
• Standard contractual clauses where required by applicable law.

By using the slotvip me Platform, you acknowledge and consent to this transfer where necessary for the purposes described in this Policy.

Policy Updates

slotvip me reviews this Privacy Policy periodically and will update it to reflect changes in our practices, applicable law, or regulatory guidance. The "Last updated" date at the top of this page will always reflect the most recent revision.

When changes are material — such as a new category of data collection or a significant change in data sharing — slotvip me will notify registered players by email and/or by a notice displayed on the Platform. Your continued use of slotvip me after the effective date of an update constitutes acceptance of the revised Policy.

We recommend checking this page occasionally. The current version is always available at slotvipme.com/privacy-policy.

Contact & Data Protection Officer

slotvip me has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how slotvip me handles your personal information, please reach out:

• Email: support@slotvipme.com (subject line: "Privacy Policy Inquiry" or "Privacy Rights Request")
• Live chat: Available 24/7 through the slotvip me Platform once logged in
• Response time: We aim to acknowledge all privacy inquiries within 72 hours and resolve them within 30 days